Frequently Asked Questions
Your guide to shopping luxury fashion with Emaan Adeel.
What is the estimated delivery time for my order?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-12 business days depending on customs clearance.
Do you offer customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the stitching option on the product page and provide your measurements according to our size chart.
What is your return and exchange policy?
We accept returns for damaged or defective items within 7 days of delivery. Please ensure the product is unused and all original tags are intact. Please note that customized or stitched outfits cannot be returned.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier partner's portal to monitor your package in real-time.
Which payment methods are accepted?
We accept Cash on Delivery (COD) within Pakistan. For international customers, we accept all major credit/debit cards, including Visa and Mastercard, via our secure payment gateway.
Are the colors of the products accurate on the website?
We strive to display our colors as accurately as possible. However, due to photographic lighting and different screen resolutions, there might be a slight variation between the actual product and the images shown.